As India moves more up-market in outsourcing, the Philippines is fast gaining a share of the customer-contact call center business. It might be low-end and low-margin, but for the Philippines it has been an employment boon. Evidence of that sharp growth is on display early in the evening in the lobby of the RCBC Plaza building in Makati City, as groups of prosperous-looking young men and women, Starbucks coffees and McDonald’s bags in hand, head to work at more than a dozen call centers serving the United States, just as everyone else is heading home.





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