New Service and Support Process Map

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Fri 7 Jul 2006

Today we published a new process map for Salesforce Service and Support.

The map illustrates how support requests flow through the app from capture through to case resolution.

This is a brand new document, so let us know what you think by adding comments below.

Fri 7 Jul 2006

Today we published a new process map for Salesforce Service and Support.

The map illustrates how support requests flow through the app from capture through to case resolution.

This is a brand new document, so let us know what you think by adding comments below.