Neocase Software, a collaborative customer operations specialist, earlier this month announced the availability of the newest version of its CRM offerings, Neocase 10, for the U.S. mid-market. An established European provider of CRM, Neocase delivers applications designed to take customer service to a new level by transforming a company and its external partners into a customer service team. Neocase provides all relevant business units with direct, customized access for solving each customer issue.