CRM News Feed

Microsoft Dynamics CRM Bolsters Cypress Care's Rapid Growth - PR Newswire (press release)

David — Sat, 17 Mar 2007 04:17:18 +0000

Microsoft Dynamics CRM Bolsters Cypress Care's Rapid Growth
PR Newswire (press release), NY - 5 hours ago
"The switch to Microsoft Dynamics CRM will expand Cypress Care's Microsoft(R) software platform, providing the unified technology base needed to accelerate …
Microsoft Dynamics CRM Bolsters Cypress Care’s Rapid Growth WebWire (press release)
all 8 news articles

SAP Outlines SMB Strategy at CeBIT

David — Fri, 16 Mar 2007 18:38:00 +0000

SAP has ratcheted up its campaign to increase its middle market customer base with the rollout of several new applications. At the CeBIT trade fair now taking place in Hannover, Germany, the company introduced an enhanced All-In-One application that offers some 80 micro verticals and is componentized even further for rapid redevelopment by partners and deployment by customers. In addition, SAP announced plans to deliver updates to its Business One product line, designed for the smaller end of the SMB market.

CRM Solutions from Sage Software Answer to Varied Business Needs - TMCnet

David — Fri, 16 Mar 2007 16:47:16 +0000

CRM Solutions from Sage Software Answer to Varied Business Needs
TMCnet - 17 hours ago
CRM Solutions provide companies with a way of increasing productivity and effectiveness while helping them to make the most of each customer relationship. …
CRM Software Selection Does Not Have to Be Daunting Task TMCnet
all 2 news articles

Hitachi RFID Chip Keeps Concertgoers Honest

David — Fri, 16 Mar 2007 15:30:00 +0000

Japan’s Hitachi Information Systems on Thursday announced a new kind of concert entry system that utilizes a tiny mu-chip smart tag to prevent the forging and scalping of tickets. The mu-chip is a tiny Radio Frequency Identification chip made by Hitachi. Hitachi Information Systems already utilizes the mu-chip for its Chipin series of systems to manage the movement of people in and out of rooms, but the majority of these are used in offices.

Gosport Takes a Geographical View of Customer Care With GGP … - Spatial News (press release)

David — Fri, 16 Mar 2007 13:31:00 +0000

Gosport Takes a Geographical View of Customer Care With GGP …
Spatial News (press release), FL - 20 hours ago
Gosport had been using a conventional Customer Relationship Management (CRM) system. However they needed a solution that would allow their call centre to …

Dashboard Nation

Louis Columbus — Fri, 16 Mar 2007 11:00:00 +0000

As business intelligence and analytics hit full stride this year, dashboards are becoming ubiquitous. Typically marketing, sales, operations and, increasingly, quality management departments are all creating their own. Each are populated with their own specific metrics of interest and key performance indicators, yet only a few — in the majority of cases I’ve seen — measure collaboration, responsiveness of one department or division to another’s requirements in the service of customers, or goal attainment based on shared strategies.

CRM Vendor Plexus Seals Markit Strategies Deal - TMCnet

David — Fri, 16 Mar 2007 10:12:43 +0000

CRM Vendor Plexus Seals Markit Strategies Deal
TMCnet - 23 hours ago
Canton, Michigan-based public relations agency, Markit Strategies and PR has announced today it has been named agency of record for CRM vendor Plexus …
Plexus Systems Secures Markit Strategies & PR as Agency of Record … Emediawire (press release)
all 6 news articles

CRM Costs: Contact Center Outsourcing Black Hole Costs North - CRM Marketplace (press release)

David — Fri, 16 Mar 2007 07:30:54 +0000

CRM Costs: Contact Center Outsourcing Black Hole Costs North
CRM Marketplace (press release), PA - 2 hours ago
Better management of outsourcing providers would save North American companies over $300Ma year in improved contact center performance as well as enhancing …

Astea embeds FieldCentrix service management and mobility solution … - Ferret

David — Fri, 16 Mar 2007 06:19:13 +0000

Astea embeds FieldCentrix service management and mobility solution …
Ferret, Australia - 3 hours ago
Together, with Microsoft Dynamics CRM, this solution brings the breadth and depth of functionality that is mission-critical to service-centric organisations …

AXA Australia gets a new CRM - CIO Weblog

David — Fri, 16 Mar 2007 06:00:27 +0000

CIO Weblog

AXA Australia gets a new CRM
CIO Weblog, CA - 3 hours ago
The National Mutual Life Association of Australasia Ltd. (AXA Australia) has implemented a new customer relationship management (CRM) application to keep …
AXA Australia replaces CRM Computerworld
all 2 news articles