November 2006


CRM to Go
Destination CRM, NY - Nov 30, 2006
Organizations have also invested heavily in extensive CRM systems and are under pressure to maximize their investment. Yet, the

CRM to Go
Destination CRM, NY - 5 hours ago
Organizations have also invested heavily in extensive CRM systems and are under pressure to maximize their investment. Yet, the
Expert Systems Destination CRM
all 2 news articles

Making CRM Accessible
ClickZ News, NY - Nov 30, 2006
If CRM (define) is about creating a meaningful relationship with customers and meeting their needs, then accessibility is a vital need you must address.

Making CRM Accessible
ClickZ News, NY - 7 hours ago
If CRM (define) is about creating a meaningful relationship with customers and meeting their needs, then accessibility is a vital need you must address.


The tables have turned in the HR outsourcing market. At least that was the viewpoint of a number of HR outsourcing buyers who attended HRO World Europe 2006 this month in Brussels, Belgium. Just a year ago, HRO providers were tripping over themselves to get buyers’ business. Today, those providers of HR outsourcing services are much pickier about whom they take on as clients, says Sunita Malhotra, human resources director for Europe at Electrolux Home Products.




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Amcat Announces CRM Deal With CitizensPlus
TMCnet - 19 hours ago
By David Sims. Amcat (News – Alert), a vendor of customer care & interaction products, has won a contract to supply San Diego based
Regional Start-up Mortgage Broker Selects Amcat CRM Today
Californian Mortgage Broker Selects Amcat TMCnet
all 4 news articles

CRM News for 30 November: Autonomy, Microsoft, On Instant
TMCnet - 19 hours ago
Documents can be securely transferred between the parties and the integrated CRM system keeps track of any follow up actions.". Autonomy
Autonomy Wins International Information Industry Award for Work Yahoo! News (press release)
all 5 news articles

RightNow CRM Extended Across Nikon Europe
TMCnet - Nov 30, 2006
these.". The camera manufacturer is standardizing both its in-bound and out-bound customer touch points on RightNow's CRM suite.

IMSS Offers CRM Product for Mortgage Industry
TMCnet - Nov 30, 2006
Marketing Systems and Solutions has announced its appointment by vForms of Redmond, WA as an authorized reseller of it popular WorkCenter CRM software.

IMSS Offers CRM Product for Mortgage Industry
TMCnet - Nov 30, 2006
Marketing Systems and Solutions has announced its appointment by vForms of Redmond, WA as an authorized reseller of it popular WorkCenter CRM software.


As India moves more up-market in outsourcing, the Philippines is fast gaining a share of the customer-contact call center business. It might be low-end and low-margin, but for the Philippines it has been an employment boon. Evidence of that sharp growth is on display early in the evening in the lobby of the RCBC Plaza building in Makati City, as groups of prosperous-looking young men and women, Starbucks coffees and McDonald’s bags in hand, head to work at more than a dozen call centers serving the United States, just as everyone else is heading home.




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CRM for Small Business, Citizen "Service" In the Middle East
TMCnet - Nov 30, 2006
news, but there are 25.8 million small businesses in America, paying more than 40 percent of the total US private payroll, and the majority are not using CRM.

CRM for Small Business, Citizen "Service" In the Middle East
TMCnet - 23 hours ago
news, but there are 25.8 million small businesses in America, paying more than 40 percent of the total US private payroll, and the majority are not using CRM.
VendorGuru.com Recommends CRM Software to Foster Small Business PR Web (press release)
all 5 news articles


AME Info (press release)
LINK Development enables efficient Citizen Relationship Management
AME Info (press release), United Arab Emirates - 5 hours ago
This new CRM module allows for the Ministry of State for Administrative Development Call Center to receive, track and easily solve citizen's complaints
Link Development enables efficient CRM in Egyptian ministries Maktoob Business (press release)
all 3 news articles

Despite Fewer Cardholders, SmartPay Spending Grows
Multichannel Merchant, CT - 12 hours ago
more. Find any supplier you need – agencies, CRM, fulfillment, lists, e-commerce, paper, printers, telemarketing, and more. Get

CRM Tips For Christmas From RightNow
TMCnet - Dec 1, 2006
By David Sims. Recent studies suggest that internet sales in Britain will top £7 billion, compared with £5.5 billion last year.
RightNow CRM Extended Across Nikon Europe TMCnet
Nikon Rolls Out RightNow Marketing Across Europe Earthtimes.org
Top Tips for Retailers from RightNow: Give Your Customers The Best CRM Today
all 8 news articles

Going End-To-End with CRM
NewsFactor Network, CA - 16 hours ago
Implementing an end-to-end CRM system takes planning and a shared goal, but the actual technology doesn't have to involve particularly heavy lifting, says

Verdasys, CRM Vendor Autonomy Sign OEM Deal
TMCnet - 20 hours ago
Autonomy Corporation plc, a vendor of CRM and other infrastructure software for the enterprise, has announced that Verdasys has signed an OEM agreement with
Verdasys Signs OEM Agreement With Autonomy Yahoo! News (press release)
all 7 news articles

Cineplex Entertainment Goes Live with Microsoft Dynamics CRM from
TMCnet - 22 hours ago
By Anuradha Shukla. Cineplex Entertainment LP, a Canadian motion picture exhibitor has gone live with Microsoft (News – Alert) Dynamics CRM.


Salesforce.com made another announcement this week. This time they have announced a new integration facility that is based in part on the announced, but as yet undelivered, Apex programming language. Not to quibble, Salesforce has had a good year but it is slowly beginning to get into a futures game. The Apex language as well as the integration facility, ApexConnect, which was announced this week, are both scheduled to be introduced in the first quarter of 2007.




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