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28.02.2006 13:01 BELLEVUE, Wash., Feb. 28 /PRNewswire-FirstCall/ — Captaris, Inc. ,

Historically, the European marketing department has always designed and distributed direct mail shots by post.

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You are invited to the launch of the 2006 MT/Unisys Service Excellence Awards The Awards are firmly established as one of the most important and prestigious business programmes in the UK.

Cellular retailers need software that can effectively manage their business every step of the way, from one store to hundreds of stores, from inventory to marketing. By using a web-based CRM and marketing solution, cellular retailers can automatically track sales histories and buying trends, better target their current customers for repeat purchases, and position their company to better market current products and promotions. CellularManager is web-based and provides revolutionary real time cellular POS and CRM capabilities with tracking features for ESN/SIM/IMEI, carrier activations, cellular commissions, and serialized inventory. This paper addresses the key points that cellular retailers, wholesalers, and master agents need to know.

PAX Versicherungen - with approximately 160,000 customers and six billion Swiss francs in funds - wanted to establish a competitive advantage by leveraging its customer relationships. They realized that to remain competitive, it needed to understand its customers and the relationship each has with the company. The company also needed to consolidate its disparate systems into one integrated system to have a 360-degree view of customers to increase revenues and service levels. The company selected Oracle’s PeopleSoft Enterprise Sales and Marketing to consolidate bids and contractual data on its existing customers and to plan activities and interactions with potential customers.

Dexia has a unique niche in the financial services industry, providing services exclusively to local public sector governments throughout the European Union, Central Europe, and the United States. Dexia Credit Local was looking to enhance customer loyalty by leveraging customer data and integrating support systems. Its disparate systems, however, did not provide complete, accurate customer information to marketing staff. With Oracle’s PeopleSoft Enterprise Customer Relationship Management (CRM), Dexia is able to access real-time customer information to deliver more responsive service and improve customer satisfaction. It enables Dexia to analyze real-time customer information to anticipate their needs.

Today’s business, regulatory and competitive pressures leave little room for delay and even less room for error in tracking retail performance. From basic measurements such as items sold, items on hand and margins, to advanced metrics unique to individual operations and strategy, retailers must quickly assemble accurate data about their products and services, even when it comes from multiple and often disparate sources. Then this data needs to be made available in multiple ways to users at all levels of the enterprise and beyond, so that everyone can be working with “one view of the truth.”

Retail-specific “data warehouses” can make consistent, up-to-date data available at the right level of detail to users across all levels of the enterprise and beyond. Utilized in conjunction with sophisticated reporting and analytical tools, retail data warehouses can be formidable competitive weapons that provide retailers with information and insights that they can use to differentiate the shopping experiences they offer from those of their rivals, regardless of the sales channel.

Ive unlocked and loaded Microsofts (Profile, Products, Articles) Microsoft leapfrogged Version 2, going from a now-dated 2003 debut release to a Version 3 product that is markedly more mature and usable.

The new solution replaces the legacy telephone systems previously operated by Matkapojat, while improving service levels and employee availability. The hosted solution is delivered by Wicom subsidiary Merlin Systems.

Nasser Bin Obood, Deputy CEO of Etisalat, Winston S. Churchill, Salah Al Shamsi, chairmen of the board of AUH chamber of commerce and industry. sponsored link What is a sponsored TextLink?

To be customer-centric, you have to get back in the ring, like Rocky Balboa, says CRMGuru founder Bob Thompson, who has some advice for top executives.

We ought to be looking at how we innovate in an era when blockbuster new products are not coming out every 15 minutes, argues Denis Pombriant.

You must think past what the customer is buying to understand what the customer will do with it, says Jim Barnes.

The QM/recording market is poised to have its best year ever in 2006, says Donna Fluss.

In the new era of health, says Mei Lin Fung, more doctors are adopting the use of electronic health records, giving more control back to patients.

CxOs need to stop considering CRM as software and recognizing it as a strategy for aligning with customers, says Dick Lee.

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