December 2005


The Three Es of CRM
Destination CRM, NY - Dec 31, 2005
Developing a set of strategies to evolve your CRM capabilities can be an effective first step. Christopher Conti is a vice president

NetSuite - A Better Way to Manage Your Entire Business. NetSuite’s business solution combines Accounting, Customer Relationship Management & Ecommerce–all in a single, powerful solution. ‘

Siebel’s then-CEO, Tom Siebel, predicted Siebel would dominate the on-demand market within a year. Instead, the company continues to trail early pioneer Salesforce.com.

Chicago: Construction Alerts Announces New Scam Rocks Foundations of Construction Business CHICAGO — A clutch of unscrupulous real estate …Chicago: Locomotive engineers on CN’S former IC U.S.


If Marc Benioff, CEO and founder of Salesforce.com, is the biggest spokesperson for SaaS (software as a service), then Greg Gianforte, CEO and founder of SaaS CRM competitor RightNow Technologies, is in the avant-garde of that software revolution, adding open source to the war on packaged apps. The difference between the two may offer us a peek into the future of IT infrastructures. RightNow is not as large as Salesforce.com, but it does have some heavyweight clients.

On Demand CRM Platform From Relationals Helped Thousands Find New
PR Web (press release), WA - Dec 31, 2005
San Jose, Calif., (PRWEB) December 31, 2005 — Typically, Relationals’ on-demand platform and CRM application helps major media organizations, including

AKTEL, the most dynamic GSM service provider of the country has launched a new Customer Care Centre in Feni recently. This is the thirteenth Customer Care Centre of AKTEL in the country.

SAN MATEO, Calif. - Shareholders of Siebel Systems Inc. will vote on Jan. 31 to approve the business software maker’s acquisition by Oracle Corp.

January 2006 will do more than lead off the new year. It will likely add another company to Oracle Corp.’s ever-expanding roster of acquisitions. Siebel Systems Inc. released a statement late Thursday saying that its shareholders will vote on Jan.

Oracle Corp.

DECEMBER 30, 2005 (IDG NEWS SERVICE) - Oracle Corp. anticipates completing its planned $5.85 billion acquisition of Siebel Systems Inc. on Jan. 31 or shortly afterward, according to an Oracle spokesman.

DECEMBER 30, 2005 (IDG NEWS SERVICE) - Oracle Corp. anticipates completing its planned $5.85 billion acquisition of Siebel Systems Inc. on Jan. 31 or shortly afterward, according to an Oracle spokesman.

CRM Week in Review from TMCnet
TMCnet - Dec 30, 2005
This short week in the midst of the holidays did provide enough time for news to develop in the areas of CRM and other business intelligence.

Home In The News Breaking News Breaking News Data Reduction Systems Unveils On-Demand CRM Solution; Fully-Networked CRMonline Eliminates Software, Installation and Maintenance 12/30/2005 12:44:00 PM EST Data Reduction Systems Corp. (

Data Reduction Systems Unveils On-Demand CRM Solution; Fully
Business Wire (press release), CA - Dec 30, 2005
CRMonline is the integration of two pre-eminent technologies — on-demand CRM and DRS PharmaSync(TM) a patented, electronic, validated, real-time data

SAN MATEO, Calif. ( AP) - Shareholders of Siebel Systems Inc. will vote on Jan. 31 to approve the business software maker’s acquisition by Oracle Corp.


It seems so many companies are finding it easier than ever to automate, speed up, and turbocharge their way into mediocre performance with customers all because they don’t stop to re-define the essence of their strategies for attracting, selling to, and serving customers in the first place. What’s needed isn’t brain surgery-level redefinition of company-wide processes, but an intense new focus on embracing flexibility. The more successful a company becomes, the more rigid it tends to become.

In Acquisition, Online CRM Agency Bridge Worldwide Advised by
dBusinessNews New York (press release), NY - Dec 30, 2005
NEW YORK — WPP Group's Wunderman, a leading global relationship marketing agency, today announced the acquisition of Bridge Worldwide, a Cincinnati-based

Siebel shareholders to vote on OracleAssociated Press SAN MATEO, Calif. - Shareholders of Siebel Systems Inc. will vote on Jan. 31 to approve the business software maker’s acquisition by Oracle Corp.

SAN MATEO, Calif. — Shareholders of Siebel Systems Inc. will vote on Jan.

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