CRM News Feed

Elizabethtown Gas Improves in Gas Utility Customer Satisfaction Study; Customer Service a Key Factor in Improvement in J.D.

Hosted CRM suppliers include Salesforce.com, Siebel, SAP, NetSuite, RightNow Technologies, Concerto, Digital River and Unica, with Microsoft promising to get in on the act.

Story toolsPrint this articleEmail to a friendYour feedback It’s official - there’s never been an easier time to phone Lincolnshire County Council and get the information you need!

By David Satterlee Every time you settle a member’s mortgage, you plant a seed. What becomes of that seed is up to you. Ignore it or give it too little attention and it likely will never take root.

Salesforce.com announced today a $5,000 signing bonus for current Siebel employees that are hired before December 31st, 2005.

Following the proposed acquisition of Siebel by Oracle, many existing Siebel employees may be concerned about their career prospects. Salesforce.com wants to offer them an alternative to an environment of declining commissions, confused customers and uncertainty around career viability.

Salesforce.com would be delighted to hear from any Siebel employee that would like to join our company that meets their rigorous standard for excellence and dedication to customer success.

Siebel employees can email them for a confidential discussion or meeting with a Salesforce.com executive through siebelsurvivor@salesforce.com 

They will also be holding recruitment events on October 19th in both Boston and San Mateo, at which interested Siebel employees may want to schedule a confidential meeting with Siebel Alumni now working at Salesforce.com.

Please note that most — but not all — Siebel employees are currently eligible for hire at salesforce.com today and that the recruiting department will screen for eligibility.

You really have to give Salesforce.com some credit in the nerve department.

Nearly all organizations who choose to implement CRM target improved sales productivity as a primary goal of their investment. All too often, however, this priority moves to a back burner as the focus turns to what management needs from the…

Local authorities are under pressure from two different directions - facing demands on one side to cut costs but also to improve the service they provide to the public.

General Electric said today that its health care unit would buy IDX Systems Corp., which produces software for hospitals and doctors’ offices, in a deal the companies valued at US$1.2 billion. Shareholders of South Burlington, Vt.-based IDX are to get $44 a share in cash, representing a 25 percent premium over the stock’s closing price yesterday. IDX shares soared $8.03, or 23 percent, to $43.20 in early trading on the Nasdaq Stock Market, while shares of GE fell 23 cents to $33.26 on the New York Stock Exchange.

Careful planning and preparation is the key to a smooth and effective implementation. If you’re in the process of implementing a new CRM system, you don’t want to miss this opening session. Salesforce.com experts will pass on a few golden…

The Environment Agency is expanding the capabilities of its call centre and extending its use of customer relationship management (CRM) technologies to create an end-to-end view of enquiries from the public.

As Microsoft once again renews its efforts to target small to mid-sized companies, many in the software industry express skepticism, while others welcome the competition. Just how committed is Microsoft to the small to mid-market software segment? As many critics will point out, this is not the first re-dedication by Microsoft. But Microsoft claims in press statements that it is seeing increased momentum in the small to mid-market software segment.

The Pivotal system has been instrumental in the company achieving a 92% client retention rate and an average annual compound client growth rate of over 200% for the past three years.

28 Siebel Systems Selects SearchForce to Manage Search Marketing Campaigns and Maximize Click-Through Traffic and ProfitabilitySANTA CLARA, Calif., Sept.

Atlanta - Seminars to be Held in Six U.S. and Three Asia-Pacific Cities ATLANTA, Sept.

The Pivotal system has been instrumental in the company achieving a 92% client retention rate and an average annual compound client growth rate of over 200% for the past three years.

SimonDelivers Inc. is introducing new order tracking technology and better logistics to give its online shoppers a more precise delivery time. Specifically, SimonDelivers, No.

We believe that the complete number of subscribers within the Nigerian market is over 10 million, which, if you look at the population size, they are still clearly below the 10 percent penetration,’ said Mr.

The Planet (www.theplanet.com) announced a new customer service initiative focused on maintaining and improving customer experiences with the company.

Further enhancing its stature as a global business applications giant, Oracle (Redwood Shores, Calif.) has acquired Siebel Systems (San Mateo, Calif.) for $5.58 billion.