Customer Loyalty: The Real Payoff The links between loyalty programs and referrals have a significant impact on the bottom line.
September 2005
Monthly Archive
Fri 30 Sep 2005
Fri 30 Sep 2005
| The 2005 CRM Market Leaders, Part 2 Destination CRM, NY - … The trend is toward embedding analytics with marketing automation, adds Sheryl Kingstone, CRM program manager and industry analyst at Yankee Group. … |
Fri 30 Sep 2005
| The 2005 CRM Elite, Part 2 Destination CRM, NY - … ones that describe how Randy Adler, president of Kansas City Audio-Video, felt after running into problems with the IT consultant for his previous CRM package. … |
Fri 30 Sep 2005
| The 2005 CRM Market Leaders, Part 3 Destination CRM, NY - While everyone loves the idea of out-of-the-box simplicity when it comes to CRM implementations, it's hardly the case, especially with on-premise solutions. … |
Fri 30 Sep 2005
| The 2005 CRM Market Leaders, Part 1 Destination CRM, NY - Categories and Criteria: CRM magazine's fourth annual Market Leader awards feature some enhancements over previous years. One such … Onyx Lures CRM Customers with Credit Offer On-demand CRM growing in popularity as Oracle prepares for … CRM Vendors Offer Migration Deals |
Fri 30 Sep 2005
| Putting CRM in Context Destination CRM, NY - In today's tech-driven world we have seen rapid adoption of collaboration software to augment and add value to existing CRM investments. … |
Fri 30 Sep 2005
| It's Time to Redefine CRM Destination CRM, NY - Times have changed for CRM and its relationship with marketing, the key activity in a company's value chain that can be impacted by a CRM initiative. … |
Fri 30 Sep 2005
MaxBill Teams With Atos Origin To Deliver Customer Care & Billing Solution
Posted under CRM NewsNo CRM Comments
Over 81,000 Members in the contact center, help desk, CRM industry Industry News if you’re interested in adding the latest industry news to your website for FREE!
Fri 30 Sep 2005
Major Indian Firms Choose EGain Solutions For Superior Customer Service
Posted under CRM NewsNo CRM Comments
Major Indian Firms Choose EGain Solutions For Superior Customer ServicePUNE,INDIA. (
Fri 30 Sep 2005
Kana Software Inc. said on Friday that it has raised about $4 million in working capital through a private stock sale.
Fri 30 Sep 2005
Onyx Lures CRM Customers with Credit OfferIn a move aimed to take advantage of the current broad reorganization and resultant confusion in the market for customer-relationship management (CRM) applications, Onyx Software (Nasdaq: ONXS) thi
Fri 30 Sep 2005
Extreme PE: The Dummies View on Getting the Most Out of Professional Edition
Posted under Salesforce.com Best PracticesNo CRM Comments
You’ve mastered the basics, and you’re ready for more: more customization, more best practices, more tips and tricks for getting the most out of Professional Edition. Don’t miss this opening session in which Tom Wong and a cast of leading…
Fri 30 Sep 2005
FrontRange Solutions Honored with 2005 CRM Leader Awards … - TMCnet (press release)
Posted under Google CRM NewsNo CRM Comments
| FrontRange Solutions Honored with 2005 CRM Leader Awards … TMCnet (press release) - … 30, 2005 — CRM Magazine, the preeminent business publication covering the discipline of Customer Relationship Management, has recognized FrontRange Solutions … |
Fri 30 Sep 2005
PacificNet Epro Selected by Bank of China to Provide CRM … - TMCnet (press release)
Posted under Google CRM NewsNo CRM Comments
| PacificNet Epro Selected by Bank of China to Provide CRM … TMCnet (press release) - HONG KONG –(Business Wire)– Sept. 30, 2005 — PacificNet Inc. (Nasdaq:PACT), a leading provider of customer relationship management (CRM), call center … |
Fri 30 Sep 2005
Broker To Deploy Entellium Hosted CRM for 5,000 Users - CIO Today
Posted under Google CRM News1 CRM Comment
| Broker To Deploy Entellium Hosted CRM for 5,000 Users CIO Today, CA - Liz Herbert, an analyst at Forrester Research Inc., said the 5,000-seat project is a large one in the hosted CRM market, where the industry average for … |
Fri 30 Sep 2005
NetSuite Named CRM Market Leader by CRM Magazine for Second … - PR Newswire (press release)
Posted under Google CRM NewsNo CRM Comments
| NetSuite Named CRM Market Leader by CRM Magazine for Second … PR Newswire (press release), NY - … today announced that CRM Magazine has recognized NetSuite as a CRM Market Leader in the SMB Suite CRM category for the second consecutive year. … Required Reading: The Mobile Revolution Rings True |
Fri 30 Sep 2005
SSA Global Completes Acquisition of E.piphany; Company demonstrates commitment to growing Customer Relationshi
Posted under CRM NewsNo CRM Comments
Business E.piphany Incorporated LKQ Corporation Navigant Consulting Inc. Chicago: SSA Global Completes Acquisition of E.piphany; Company demonstrates commitment to growing Customer Relationship …
Fri 30 Sep 2005
Using Appforce Apps to Run Your Entire Marketing Department
Posted under Salesforce.com Best PracticesNo CRM Comments
You’ve mastered the basics. Now take your marketing deployment deeper. Join us to see how marketing professionals can use Salesforce in innovative ways to manage all their marketing operations and programs. Get new ideas on going beyond lead and campaign…
Fri 30 Sep 2005
In today’s marketplace, the word “solution” appears beside the word “software” so frequently that we unconsciously stutter the pair of words rather than one or the other when talking about new purchases or shopping for something to aid our businesses. This is marketing genius. Somewhere, the standard-issue salesperson who first married the two words ought to be kicking back with an umbrella-topped drink, content in a lifestyle with no cares.
Fri 30 Sep 2005
At the heart of any customer relationship is trust. Knowing how healthy that trust is in your company and its execution starts with knowing expectations your prospects and customers have. Many companies can easily list off these expectations of their customers in a rapid-fire litany, yet have no idea how these expectations are prioritized, and worse yet, if they are fulfilling secondary needs instead of primary ones.
