CRM News Feed

Anatomy of a Successful CRM Implementation Five criteria every organization should address.

The Changing Face of Customer Account Management by Subramanian Ramachandran The greatest source of value for companies is a set of intangibles that doesn’t get reflected in the financial statements - Customers.

In addition, their average wait times on toll free support lines are among the best in the business, which is why BlueHost was an easy choice for our 2005 Best Customer Service Award.’ ‘

Reaching the top isn’t enough to calm the nerves at the Korean electronics giant.

The overall CRM market grew by 10 percent to $10.9 billion, with revenues from hosted CRM soaring by 105 percent, AMR Research said.

In response to our post yesterday on “Dashboards: More than Just Eye Candy”, today we met with two customers using salesforce.com for managing the campaign to cash process. The first was a marketing operations manager and the second was SVP…

By , Executive Editor Posted: 08.31.05 - 08:12 AM WEB EXCLUSIVE WEB ENHANCED PRINT EDITION JR Ball I have been to hell. And it is not a pretty place.

Rapid growth in China’s radio frequency identification market continues with a Beijing firm saying second-quarter 2005 sales of US$27.9 million were twice those in Q2 2004. In its recently released report, “IT product and service, Chinese RFID Market Data monitor for Q2 2005,” Analysys International said government-sector purchases are driving the product segment. The firm says the nationwide launch of second-generation national identification cards in China is the most important reason for rapid growth in 2005.

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Ultimately, in the CRM context, ‘the question remains, ‘How well do we know the customer?” according to Kingstone.

Africa Online Introduces New Customer Relationship Management System - WindhoekAfrica Online Namibia has introduced a new Customer Relationship Management (CRM) system following its successful implementation and user training in mid-January 2005.

Click here to download this FREE whitepaper from AMI-Partners. > How to Choose the Best Database for Your Business Every business, large and small, must manage their data cost-effectively.

Oracle paid its chief executive, Larry Ellison, US$7.5 million in bonus and salary for fiscal 2005, almost double the amount he received the prior year, the company disclosed late yesterday. Oracle also awarded its outspoken chief 2.5 million stock options for the fiscal year ended May 31. The Redwood Shores, Calif., database and corporate software giant additionally said it spent $922,845 on home security for Ellison, 61, according to the filing with the Securities and Exchange Commission.

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Wondering where to find the nearest publicly available WiFi Internet access? Our global directory of 70,000 locations in 26 countries is a terrific tool for mobile computer users.

Sydney-based Insightful Solutions Pty Ltd. expanded its support last week for the open-source SugarCRM with its Enterprise Edition.

Siebel's Customer Experience Blueprint is one method among many to help you achieve CRM without tears (line56)Customer relationship management (CRM) has consistently been perceived as a high-risk, high-reward application area within e-business, thanks to the myriad benefits on the one hand and the specter of CRM failure on the other.Start Magazine Names Salesforce.com One of […]